Continue To Ask Questions

bosswithquestions-fbRepeat the information you have gleaned through your questioning, and ask if there is anything else that would affect her interest in purchasing the product. Take care not to push for an immediate sale. Save your close until you are sure you have all the information and then offer a 10 percent discount, free delivery or some other reason that would cause her to transact business.


The above is an excerpt adapted from the article, “How to Know What a Customer Needs & Wants.” For more information, please visit smallbusiness.chron.com.

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